Email and web portals make it easy for citizens to express their opinions about proposed government regulations, environmental impact statements, and other federal and state government activities. High profile issues can attract hundreds of thousands of public comments. Even routine issues can attract tens of thousands of comments. Understanding and quickly responding to issues raised by the public can be a challenge.
Telltale Information provides text analysis services that help federal and state agencies quickly organize, review, and understand the issues raised by the public. Telltale's DURIAN Comment Review Service is recognized as an effective solution to the problem of mass comment campaigns by advocacy groups.
"Fortunately, an e-tool has been created electronically to process mass comments in a way designed to serve both the agency's and the public's interests. The tool's development process involved rulemaking personnel of several agencies, and it has already been used in several rulemakings. [Footnote: ... Use of the tool allowed a single agency analyst to review these comments [more than 640,000 email campaign comments] rather than contracting out the task to a team of professional comment readers.]"
-- Achieving the Potential: The Future of Federal e-Rulemaking. A Report to Congress and the President by the Committee on the Status and Future of Federal e-Rulemaking by the Section of Administrative Law & Regulatory Practice of the American Bar Association. 2008.
Telltale's text analysis and FOIA services enable an organization to be more responsive to the public while also lowering costs.
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